Vanine (Pty) Ltd Privacy Policy – EFFECTIVE 3 March 2023

 

1.         INTRODUCTION

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1.1       Vanine is committed to protecting your privacy and ensuring that the collection, handling and processing of personal information via the Website, email and/or any other channels is safeguarded in compliance with the applicable legislation.

 

2.         WEBSITE TERMS AND CONDITIONS

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2.1       This Privacy Policy must be read together with the Vanine Website Terms and Conditions.

 

3.         DEFINITIONS AND INTERPRETATION

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3.1       “Personal Information” means information relating to an identifiable, living, natural person and where it is applicable, an identifiable, existing juristic person, including all information as defined in the Protection of Personal Information Act 4 of 2013. This includes but is not limited to your name, identity number, identity document, physical and postal addresses, telephone number, email address, and company and financial information.

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3.2       “Processing” means the creation, generation, communication, use, storage, amendment and destruction of personal information as more fully defined in the Protection of Personal Information Act 4 of 2013.

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3.3       “Vanine (Pty) Ltd” means the Vanine an artificial intelligence software that enables call centres to reframe their customer’s experience, boost agent performance and constantly achieve key outcomes through unique insights.

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3.4       “You” or the “User” means any person who accesses this Website for any purpose whatsoever.

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3.5       “Website” means the Website of the Vanine at URL – www.vanine.co.za or such other URL as the Vanine may choose from time to time.

 

4.         PROCESSING OF PERSONAL INFORMATION

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4.1   By providing your personal information to the Vanine, in any manner whatsoever including but not limited to the provision of personal information via the Website, email and/or any other channels, you acknowledge that it has been collected directly from you and you consent to its collection, handling and processing by the Vanine in accordance with this Privacy Policy.

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4.2     Where personal information has been provided by you to the Vanine, the following principles are observed in the processing of that information:

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4.2.1      Vanine will only collect, handle and process personal information for a purpose consistent with the purpose for which it is required. The specific purpose for which information is collected will be apparent from the context in which it is requested.

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4.2.2      Vanine will only process personal information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed.

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4.2.3      Vanine will not disclose any personal information relating to you to any third party unless your prior written consent is obtained or the Vanine is required to do so by law.

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4.2.4      Vanine will retain personal information as long as it remains necessary or relevant for the purposes for which it was collected or as required by law.

 

5.         USE OF INFORMATION

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5.1       The Vanine will collect, handle and process personal information received for various purposes, including but not limited to the following:

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5.1.1    Complying with Legal Obligations.

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5.1.2    Sending technical information, security alerts, updates and other support or administrative-related messages to Vanine users.

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5.1.3    Organising and managing events, sponsors, promotions, and content.

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5.1.4    Providing support, customer or technical to Vanine Users.

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5.1.5     Forwarding promotional and marketing information with respect to your marketing preferences.

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5.1.6     Personalise our services to Vanine users and website visitors for sales and product improvements.

 

6.         ACCESS TO INFORMATION BY THIRD PARTIES

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6.1       Access to personal information held by Vanine may also be requested by third parties. The Promotion of Access to Information Act 2 of 2000 regulates and sets out the procedure for such a request and the circumstances where such a request can be refused. Please refer to the Vanine PAIA Manual.

 

7.         COLLECTION OF ANONYMOUS DATA

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7.1       Vanine may use standard technology to collect information about the use of the Website. This technology is not able to identify individual users but simply allows the Vanine to collect statistics.

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7.2       Vanine utilises temporary or session cookies to keep track of the browsing habits of users. A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this website and facilitate user convenience.

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7.3       Cookies by themselves will not be used to identify users personally but may be used to compile identified statistics relating to the use of services offered or to provide Vanine with feedback on the performance of this website.

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7.4       The following classes of information may be collected with respect of users who have enabled cookies:

7.4.1    The browser software used;

7.4.2    IP address;

7.4.3    Date and time of activities while visiting the website;

7.4.4    URLs of internal pages visited; and

7.4.5    Referrers.

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7.5       If you do not wish cookies to be utilised to customise your interaction with the Website, you can alter the manner in which your browser handles cookies. You can also choose to accept or reject the use of cookies by making a selection on the pop-up notice that will appear on the Website. Please note that if you reject the use of cookies, certain services on the Website may not be available or may not function correctly.

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8.         THIRD PARTY WEBSITES

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8.1       Vanine has no control over and accepts no liability or responsibility whatsoever for the privacy practices of any third-party websites to which hyperlinks may have been provided in the Website and Vanine recommends that you review the privacy policy of any website that you visit before using it further or submitting any personal information.

 

9.         SOCIAL MEDIA

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9.1       Vanine operates social media accounts on Facebook and Instagram.

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9.2       Vanine monitors the comments and posts made in response to the information posted by Vanine on these sites; however, information, including personal information is not collected and processed by Vanine from these social media accounts.

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9.3       The general public can access and read any information posted on these sites. Vanine is not liable and/or responsible for and does not endorse any information posted on these sites by third parties.

 

9.4       When you engage with Vanine through social media, any information that you post on these sites, including personal information may be processed by third parties including the site owners of the social media accounts. Vanine has no control over this and accepts no liability or responsibility whatsoever in this regard and your use of these social media accounts is entirely at your own risk.        

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10.       GENERAL

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10.1     Vanine will ensure that its employees are aware of their responsibilities regarding the protection of personal information in terms of the applicable legislation. Employees are also bound by confidentiality and the associated procedures, policies and practices at Vanine.

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10.2      Vanine will process your personal information in a lawful and reasonable manner.

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10.3      Vanine will update your personal information when you inform us of any changes.

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10.4     Vanine will delete your personal information when you request us to do so; however, this may result in the termination of services to you, where the personal information is required to give effect to those services.

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11.       DISCLAIMER

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11.1     Vanine will implement the necessary and reasonable safety and security measures to protect and secure the personal information provided to us and prevent access, damage, destruction and/or loss of your personal information from unauthorised third parties.

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11.2     Vanine expressly disclaims all liability for any direct, indirect or consequential loss or damage whatsoever that may occur by the submission of personal information to us via the Website, email and/or any other channels as a result of unlawful access, alteration, interception, misuse and/or theft of personal information by any unauthorised third parties.

 

12.       VERSION

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12.1     Version 01 – effective date 3 March 2023.

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12.2     This Privacy Policy may be reviewed and updated periodically and the latest version will be published on the Website with the effective date and this will replace all earlier versions.

 

13.       QUERIES

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13.1     Vanine contact details for any purposes related to this Privacy Policy are:

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Email: hi@vanine.co.za